Website: qq-shop.com Last Updated: September 8, 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING ANY PRODUCTS. BY ACCESSING QQ-SHOP.COM (THE “SITE”), CREATING AN ACCOUNT, OR PLACING AN ORDER, YOU (“USER,” “YOU,” OR “CUSTOMER”) AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS (THE “TERMS”). IF YOU DO NOT AGREE, DO NOT USE THIS SITE OR PURCHASE ANY PRODUCTS.

1. Company Information

This Site is owned and operated by TRUEGRADE LABS LIMITED (“Company,” “we,” “us,” or “our”), a company registered in Hong Kong, with its registered address at Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong. For questions regarding these Terms, contact us at [email protected].

2. Research Use Only (RUO) Statement — Mandatory Acknowledgment

2.1 Nature of Products. All products sold on this Site (the “Products”) are sold strictly and exclusively for laboratory research, in-vitro study, and other non-clinical, non-diagnostic research applications by qualified professionals. The Products are chemical/biochemical reference materials and are not drugs, dietary supplements, cosmetics, medical devices, or food products as defined under any applicable law, including but not limited to the U.S. Federal Food, Drug, and Cosmetic Act (FD&C Act) and equivalent legislation in other jurisdictions.

2.2 Not Approved for Human or Animal Use. The Products:

  • Have NOT been evaluated, approved, or cleared by the U.S. Food and Drug Administration (“FDA”) or any equivalent regulatory body in any country;
  • Are NOT intended for human or veterinary use in any form, including but not limited to ingestion, injection, topical application, inhalation, or any other route of administration into a human or animal body;
  • Are NOT intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition;
  • Must be handled only by, or under the direct supervision of, qualified and trained laboratory professionals in a controlled research setting equipped to handle such substances safely.

2.3 Customer Certification. By purchasing from this Site, you certify and warrant that: (a) you are purchasing Products solely for lawful research purposes; (b) you are a qualified professional, researcher, institution, or business with legitimate research use for the Products; (c) you will not use, resell, distribute, or represent the Products for human or animal consumption, clinical use, compounding, or any purpose other than in-vitro/laboratory research; (d) you will not resell, repackage, or relabel the Products in a manner that removes, obscures, or contradicts the “Research Use Only” designation; (e) you have the legal right and any required licenses/permits in your jurisdiction to purchase, possess, and use the Products for research purposes; and (f) you assume all responsibility for legal compliance regarding possession, use, and disposal of the Products in your jurisdiction.

2.4 No Medical Advice or Claims. Nothing on this Site constitutes medical advice, and no statement made by the Company, its employees, agents, or content (including product descriptions, blog content, or customer communications) should be construed as a claim regarding the safety, efficacy, or suitability of any Product for human or animal health purposes. Any third-party research, studies, or literature referenced on the Site relate strictly to in-vitro or laboratory-based research findings and are provided for scientific/educational context only.

3. Eligibility

3.1 Age and Capacity. You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) and have the legal capacity to enter into a binding contract to use this Site or purchase Products.

3.2 Professional/Institutional Use. The Company reserves the right to request proof of professional, institutional, or research affiliation prior to fulfilling any order, and to refuse service to any individual or entity it reasonably believes intends to use Products for non-research purposes.

3.3 Restricted Jurisdictions. It is your sole responsibility to determine whether purchase, importation, possession, or use of the Products is lawful in your jurisdiction. The Company does not knowingly ship Products to jurisdictions where such Products are prohibited or restricted, and reserves the right to refuse or cancel orders to comply with export/import controls or local law.

4. Orders, Pricing, and Payment

4.1 Order Acceptance. All orders are subject to acceptance by the Company. We reserve the right to refuse, limit, or cancel any order at our sole discretion, including where we suspect intended misuse of Products.

4.2 Pricing. Prices are listed in [Currency] and are subject to change without notice. The Company reserves the right to correct pricing errors at any time, including after an order has been placed.

4.3 Payment. Payment must be made in full at the time of order through the payment methods made available on the Site. You represent that you are authorized to use the payment method provided.

4.4 Taxes and Duties. You are responsible for any applicable sales tax, VAT, customs duties, or import fees associated with your order.

5. Shipping and Handling

5.1 Shipping. Shipping timeframes are estimates only and not guaranteed. The Company is not liable for delays caused by carriers, customs, or events beyond its reasonable control.

5.2 Risk of Loss. Risk of loss and title to Products pass to you upon delivery to the carrier.

5.3 Storage and Handling. Certain Products may require specific storage conditions (e.g., refrigeration, protection from light) to preserve stability. It is the customer’s sole responsibility to store and handle Products appropriately upon receipt in accordance with any technical/safety data provided.

5.4 Import Compliance. You are solely responsible for ensuring that importation of Products into your country complies with local law, including any licensing or permit requirements for research chemicals.

6. Returns, Refunds, and Cancellations

6.1 All returns, refunds, replacements, and order cancellations are governed by our Refunds and Returns Policy, which is incorporated into these Terms by reference. By placing an order, you agree to the terms set out in that Policy.

6.2 In general, due to the nature of the Products (chemical research materials that are sensitive to handling and storage conditions once shipped), all sales are final except in the limited circumstances described in the Refunds and Returns Policy (including verified shipping damage, incorrect item shipped, or verified quality/purity failure).

7. Product Information, Certificates of Analysis, and Disclaimers

7.1 The Company endeavors to provide accurate product descriptions, specifications, and Certificates of Analysis (“COAs”) where available. However, Product formulations, packaging, and specifications are subject to change without notice.

7.2 NO WARRANTIES. EXCEPT AS EXPRESSLY STATED, ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY MAKES NO WARRANTY OR REPRESENTATION REGARDING THE SAFETY OF THE PRODUCTS FOR ANY USE OTHER THAN CONTROLLED LABORATORY RESEARCH.

8. Limitation of Liability

8.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, LOSS OF PROFITS, OR DAMAGES ARISING FROM MISUSE, MISHANDLING, OR USE OF PRODUCTS FOR ANY PURPOSE OTHER THAN THE PERMITTED RESEARCH USE DESCRIBED IN SECTION 2.

8.2 THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

8.3 THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BASED (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms, including the certifications in Section 2.3; (b) any use of the Products for human or animal consumption or any purpose other than permitted laboratory research; (c) your violation of any applicable law or regulation; or (d) any injury, death, or property damage arising from your handling, use, or misuse of the Products.

10. Prohibited Uses

You may not use this Site to: (a) purchase Products for resale as consumable, injectable, or ingestible goods; (b) misrepresent the intended use of Products to any third party, including customs authorities; (c) violate any applicable local, national, or international law; or (d) engage in fraudulent payment activity.

11. Intellectual Property

All content on this Site, including text, graphics, logos, product descriptions, and COAs, is the property of the Company or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without prior written consent.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, available at https://us.qq-shop.com/privacy-policy/, which describes how we collect, use, and protect your personal information.

13. Governing Law and Dispute Resolution

13.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of laws principles.

13.2 Dispute Resolution. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. Failing resolution within 14 days, disputes shall be submitted to [binding arbitration in Hong Kong / the exclusive jurisdiction of the courts of Hong Kong], as applicable.

14. Changes to These Terms

The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by the Company on the Site, constitute the entire agreement between you and the Company regarding your use of the Site and purchase of Products.

17. Contact Information

For questions regarding these Terms, please contact: TRUEGRADE LABS LIMITED Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong [email protected]

By clicking “I Confirm,” creating an account, or placing an order on qq-shop.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the Research Use Only restrictions set forth in Section 2.