Website: qq-shop.com Last Updated: September 8, 2026

TRUEGRADE LABS LIMITED (“Company,” “we,” “us,” or “our”) operates the website qq-shop.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, create an account, or place an order. By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Site.

This Privacy Policy should be read together with our Terms and Conditions, which govern your use of the Site, including the Research Use Only restrictions applicable to all Products sold.

1. Who We Are

TRUEGRADE LABS LIMITED is registered in Hong Kong, with its registered address at Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong. For any privacy-related questions or requests, contact us at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

  • Account and Order Information: name, email address, phone number, billing and shipping address, company/institution name (where applicable), and professional/research affiliation details.
  • Payment Information: payment card details or other payment credentials, which are collected and processed by our third-party payment processor(s) (see Section 5). We do not store full payment card numbers on our own servers.
  • Communications: information you provide when contacting customer support, submitting inquiries, or responding to surveys, including any research-use certifications required under our Terms and Conditions.
  • Age/Professional Verification: information submitted to verify eligibility to purchase Products, where requested.

2.2 Information Collected Automatically

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click patterns.
  • Cookies and Similar Technologies: as described in Section 4 below.
  • Approximate Location: derived from IP address, used for fraud prevention, currency display, and shipping eligibility checks.

2.3 Information from Third Parties

  • Fraud-prevention and identity-verification providers.
  • Payment processors and financial institutions.
  • Shipping carriers (for delivery tracking and confirmation).
  • Analytics and advertising partners (see Section 4).

3. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders, and communicate with you about your orders;
  • Create and manage your account;
  • Verify your eligibility to purchase Products under our Research Use Only Terms and Conditions;
  • Process payments and prevent fraudulent transactions;
  • Respond to customer service inquiries and support requests;
  • Send transactional communications (order confirmations, shipping updates) and, where you have opted in, marketing communications;
  • Improve, personalize, and maintain the Site, including analytics and troubleshooting;
  • Comply with legal, regulatory, tax, customs, and export/import obligations;
  • Detect, investigate, and prevent fraud, abuse, or violations of our Terms and Conditions;
  • Enforce our Terms and Conditions, including the Research Use Only restrictions and customer certifications described therein.

4. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar tracking technologies to operate the Site, remember your preferences (e.g., currency, cart contents), analyze traffic, and, where applicable, deliver relevant advertising. You can control cookies through your browser settings; disabling cookies may affect Site functionality, such as your ability to complete a purchase. Where required by applicable law, we will present a cookie consent banner allowing you to accept or reject non-essential cookies.

5. Payment Processing

Payments made on the Site are processed by third-party payment service provider(s). These providers collect and process your payment information directly in accordance with their own privacy policies and security standards (e.g., PCI-DSS compliance). We encourage you to review the privacy policy of the payment provider used at checkout. We retain only limited transaction data (such as order amount, payment status, and a masked/last-four card reference) necessary for order fulfillment, accounting, and dispute resolution.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: shipping/logistics carriers, payment processors, fraud-prevention vendors, IT/hosting providers, email and customer support platforms, and analytics providers — solely to the extent necessary for them to perform services on our behalf.
  • Professional Advisors: legal, accounting, and compliance advisors, where necessary.
  • Regulatory and Government Authorities: customs authorities, tax authorities, or law enforcement, where required to comply with applicable law, respond to lawful requests, or protect our rights, property, or safety, or that of our customers or the public.
  • Business Transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to standard confidentiality arrangements.
  • With Your Consent: for any other purpose disclosed to you at the time of collection, with your consent.

7. International Data Transfers

TRUEGRADE LABS LIMITED is based in Hong Kong. The Site ships exclusively to customers within the United States; however, because our Company and certain service providers are located in Hong Kong, your information will necessarily be collected, transferred to, stored, and processed in Hong Kong (and potentially other countries where our service providers operate) in order to fulfill your order. By using the Site, you acknowledge and consent to this transfer and processing of your information outside the United States.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, tax, customs, or reporting obligations, resolve disputes, and enforce our agreements. Order and transaction records are generally retained for the period required under applicable commercial and tax record-keeping laws. When no longer needed, information is securely deleted or anonymized.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

  • Access, correct, or update your personal information;
  • Request deletion of your personal information, subject to legal retention obligations;
  • Object to or restrict certain processing, including direct marketing;
  • Withdraw consent where processing is based on consent;
  • Request a copy of your personal information in a portable format;
  • Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law.

Hong Kong Personal Data (Privacy) Ordinance (“PDPO”): because our Company is registered and operates from Hong Kong, we handle personal data in accordance with the PDPO’s data protection principles, including with respect to data accuracy, retention, security, and use.

California Residents (CCPA/CPRA): if you are a California resident, you have the right to know what personal information is collected, to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information (noting that we do not sell personal information as described in Section 6).

Other US State Privacy Laws: depending on your state of residence, you may have similar rights under applicable state privacy laws (e.g., Virginia, Colorado, Connecticut, Utah). To exercise any applicable state privacy rights, contact us using the details in Section 15.

11. Marketing Communications

Where you have opted in to receive marketing emails, you may unsubscribe at any time using the “unsubscribe” link included in each email or by contacting us directly. You will continue to receive transactional communications related to your orders even if you opt out of marketing communications.

12. Children’s Privacy

The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. Products sold on the Site are restricted to qualified professional and research use as described in our Terms and Conditions. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information.

13. Third-Party Links

The Site may contain links to third-party websites, including payment processors, shipping carriers, or reference/research resources. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

TRUEGRADE LABS LIMITED Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong; email: [email protected]